Refund Policy

Refund Policy for Bounce House Rental Party LLC Operating in USA, Florida:

We understand that unexpected circumstances can arise, particularly when it comes to weather conditions. To ensure a fair and transparent refund process, we have established the following policy:

1. Bad Weather Conditions:In the event of inclement weather that poses a safety risk, customers may be eligible for a refund. However, refunds will only be issued if the customer cancels the reservation at least 24 hours prior to the scheduled delivery and installation time.
2. Full Refund: If the customer cancels within the specified 24-hour window, a full refund will be provided.
3. Late Cancellations: If the customer cancels the reservation after the 24-hour deadline, and our team has already departed to the delivery and installation address, a fee of $99 will be deducted from the refund amount. This fee covers the cost of transportation and labor associated with the attempted delivery.
4. Refund Process: Refunds will be processed in a timely manner, typically within 7-10 business days. The refund will be issued through the original payment method used for the reservation.

Please note that this policy applies specifically to bad weather conditions and cancellations made within the designated time frame. For other refund inquiries or concerns, we encourage customers to contact our customer support team directly.

At Bounce House Rental Party LLC, we strive to provide excellent customer service while ensuring fairness and flexibility in our refund policy. We appreciate your understanding and cooperation in adhering to these guidelines.